Frequently Asked Questions

Sign up and Login

1. How can I login?

You can login using you Facebook or Twitter account. ( sign up with other accounts are not available)

2. Why I can’t login?

This can happen if you are using an old version of the app, try updating the app to the newest version. If it didn’t work, then try reinstalling the app.

3. What is the minimum age required to create an account?

The minimum age required is 18 years’ old.

4. Why does H!LooK need to access your location?

Accessing the location is important to give you accurate results of people near you.

enable GPS to locate your City ,  If you have any issue with GPS Or  bad location detection.Go Google maps app open it . let the app detect your location then go back to hangouts , it might be faster now

5. How can I delete my account?

You can find the options of deleting the account in settings menu. You can choose to delete your account which will erase all your information. You can also choose to deactivate your account which will deactivate your account temporarily until you login with that account again.

6. Can I sign up using my email?

Currently we don’t support this feature to prevent fake accounts.

7. Hangout is Slow?GPS Issue?

If you have any issue with GPS Or  bad location detection.Go Google maps app open it . let the app detect your location then go back to hangouts , it might be faster now

Requests and Matches

1. What is the difference between H!LooK and Hangouts?

H!LooK shows people near you (up to 300 meters). While hangouts shows people who go to the some of the hangout places you go to within the same country.

2. I accidentally block/H!LooK someone, can I undo the action I made?

You can undo actions by subscribing to super user.

3. Why I can’t find people around me?

H!LooK depends on your preferences and location to find people near you, try to maximize the max distance to 150 meter to see more people.

for Hangouts :could be from bad location detection.go Google maps app open it . let the app detect your location
then go back to hangouts , it might be faster now

4. How can I get unlimited message windows?

If you are a free user, you get 1 H!LooK and 1 hangouts message windows each day, to chat with more people you have to subscribe to super user.

5. How much time I have to respond to matches?

You have 46 hours to respond, if you don’t then the match will disappear forever

Profile and Settings

1. How can I change my image?

If you have logged in with Facebook, you can change you image to one of the images in your “Profile Pictures” album. And if you have logged in with twitter you can only update your image to you newest profile image on your twitter account.

2. Can I change my birthday, gender, and who am I interested in?

You can’t change your birthday and gender, but you can change who you are interested in whenever you want.

3. Is my name visible to other users?

No, no one can see your name.

4. How can I see people tips?

To see people tips you have to subscribe to super user.

5. Can people see my hangout places?

Your hangout places are not visible to others. But you will appear to others if you have any shared hangout place with them.

If you have any issue with GPS Or  bad location detection.Go Google maps app open it . let the app detect your location then go back to hangouts , it might be faster now

6. Can I change my location to anywhere I want?

To keep the user experience as truthful as possible we don’t allow users to change their location even if they are subscribed to super user.

7. How can I be invisible?

You can change your H!LooK visibility and Hangouts visibility from settings.

8. How can I change distance?

You can change the distance from settings. The maximum distance available is 150 meter.

Chat

1. How can I report a conversion or someone I chat with?

Choose report from menu, then choose one of the reasons to report:

  1. Inappropriate language
  2. Inappropriate photo
  3. Feels like spam

We will then look into your report.

2. How much time I get for chatting with someone?

You have 23 hours from the moment the message window is opened to set a date. Then the chat window will disappear forever and you can’t contact that person on H!LooK anymore.

Account

1. How can I cancel my subscription?

To cancel your subscription on apple:

  1. Go to the app store on your iOS device.
  2. Tap Apple ID from the bottom.
  3. Tap view Apple ID
  4. Scroll down to subscriptions and tap Manage.
  5. Select H!LooK and set auto-renewal slider to Off or select unsubscribe.

To cancel your subscription on google play:

  1. Open the google play store.
  2. Search for H!LooK
  3. Select Cancel or Unsubscribe
  4. confirm

2. What happens if I sign out?

If you sign out, you will not be visible to people around you and you will receive any notifications from the app.

3. How can I remove ads?

You can remove ads by subscribing to super user.

4. What should I do if the app hangs?

go to setting / store

  • Clear App Data
  • Or Uninstall and install again.

Get it now

H!Look is available in most countries.

IPHONE ANDROID

Privacy Policy (En, Fr,It)  –  Safety Tips (En, Fr,It)  –  Terms Of Use (En, Fr,It)

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